Frequently Asked Questions
Everything you need to know about shopping with Pikore.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US, while expedited shipping arrives in 1-2 business days. Rates are calculated at checkout based on your location and order weight.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
Pikore accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International delivery times vary by destination, typically ranging from 7-14 business days. Please note that customs duties and taxes may apply upon arrival.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact our customer support team within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund immediately.